CALL FORWARD I2004 OFF SITE

[mhodges]

HEY MY VIRTUAL FRIENDS IN NORTEL OUTER SPACE!!!!

I know this is probably real easy, but I cant figure it out. I have read of the few other posts but cant get it. I have copied a station for review. I am trying to forward this IP 2004 offsite to another number. I have the CXFA, and the CFW 16, and the number in the FDN. I am not sure what else I am missing. It is still going to the VM. Do I have to change the hunt number to something? If so, what? Thank you in advance for your help. Mary - PS YOU GUYS ARE SO SMART I CANT EVEN TELL YOU!!! I am glad you are here. Mary



DES 096000
TN 096 0 00 09 VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
ZONE 001
FDN 98304060
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 3
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUD MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD KEM2
CPND_LANG ENG
RCO 0
HUNT 4300
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4484 0 MARP
01 SCR 84484 0 MARP
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 4300
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 18 NOV 2008

 

[yyrkroon]

based on the programming the phone will forward no answer to 8304060 after x numbers of ring defined by RCO 0

if you want the phone to be forwarded at all time then define a target on the CFW key and make sure the phone is forwarded.

 

[mhodges]

You would think that, but......

1. Phone does not forward to 830-4060. After 4 rings it says this person does not have a VM box.
2. Customer does not want to forward it manually. He wants it done all the time.

Ideas?

 

[yyrkroon]

change it to another number (like a 800 number) and test, could be telco redirecting back.

 

[mhodges]

changed the fdn to an 800 number and it still says "you have been forwarded to the VM system, but this person does not have a VM box.

 

[yyrkroon]

refer to this post - problem is very similar

thread798-1510406

 

[mhodges]

I went and read the post you said to review. I think you are saying that my trunks are not allowing offsite forwarding is that correct? If that is the case then I probably need to get the vendor to look at it. Please let me know what you think? Thank You, Mary

 

[mhodges]

New Information - My boss tells me that he has forwarded off site from this location off his M3903 so the TDM trunks must be set up. BUT this is an IP PHONE, an I2004. Arent there different types of trunks that have to be allowed?

 

[dulfo666]

What happens when you set a manual forward on the phone to the external number? Does that work ?

 

[SL1M1]

Its probably your CDB (Customer Data Block)
RDR - Redirection Data options for Call Forward No Answer treatments

LD 21 / PRT / RDR
LD 15 to CHG

Probably need to change CFO to CFF aswell

Cheers!!

 

[mhodges]

Great Question!!! LMC and I will get back to you.

 

[mhodges]

I see the CFO. What does CFF allow? I will go look in our other PBX and see. Be Back.

 

[mhodges]

OK in the PBX that it is working the:

On the one that is working the FNAD on the RDR_Data is FDN and the one that is not is HNT
CFTA is No on the one that is not working and the CFTA is yes to the one that is working.

Do either of these have anything to do with it?

 

[SL1M1]

I would change FNAD to FDN the same as the one thats working
for your DID callers and test

CFF is really for allowing phones with a 'Restriction' to be allowed to follow the called extn CFW activation

Let us Know

Cheers!!

 

[mhodges]

YEAH!!!! That worked. I changed the FNAD to FDN in Load 15.

How do you all keep up with all of these acronymns?

THANK YOU TO ALL!!!! Mary