call forward bypasses automated menu??

[baratometer]

General question that I really need some help with. I am using a website service that provides virtual 1-800 numbers that I am using to forward to other numbers.

I am running into an issue where calls are forwarded (and answered), but all I hear is ringback and not the automated menu system.

So for some reason, the forwarded calls BYPASSES the automated menu system at the destination terminal.

Any thoughts on this would be appreciated...TIA!

 

[donb01]

Your particular situation is not familiar to me, but relating how our PBX works.... Normally when you forward a phone number to something like an automated menu that is considered system forwarding - where the forwarding happens right at the system level. If the end-user uses the handset to enter any forwarding commands those take priority over the system forwarding and override it - so the call will go to where the user says to go and not to where the system wants it to go. The same situation usually happens with call hunting arrangements - where if a user forwards their phone somewhere else it temporarily removes them from the hunt group, and if the lead station in the hunt group is forwarded there is no hunting at all.

So like I said, I don't understand the service you are getting, but if it is similar to a PBX and you are forwarding from the actual phone that might be causing the calls not to go where you want them.

 

[trvlr1]

Start simple, if you have DID numbers, can you enter your DID number and have it call you? If so, let it ring through to voice mail and see if your mailbox picks up. If it does not, and gives you a message along the lines of "the number xxxx does not exist ...." it may mean there is an issue of what the site is actually sending you. There are a lot of scenarios at this point.
What type of phone system do you have, that way someone with specific knowledge of the type of system you have may be able to point you in the right direction of what to look for.

 

[PHXAZ]

Sounds to me like the phone system you have locally is seeing something other than the DID ptogrammed in the Auto Attendant, but without knowing what brand, release level and the way you are accomplishing the forward its hard to go any further...