dougblythe
IS-IT--Management
I was tasked with setting up the admin assistant with an acd phone as she would be handling the overflow spanish customer service calls.
I originally changed her existing phone and bumped her defined keys further down to allow for the queue, makesetbusy and notready.
When she is away for lunch or long term she is in the habit of forwarding calls to voicemail so the phone does not ring. It behaves like I have not put an entry in call forward. I have tried the voicemail number and my cellphone but it will audibly ring 4 times and then go to her voicemail.
I tried changing several class options to no avail. I confirmed other acd phones in the office do call forward all calls and used one as a template for outing and building her phone with it. No change, it still rings and then goes to her voicemail.
For now I am having her go makesetbusy while she leaves, but I would like to figure out what I am missing.
Below is the printout of the phone.
68800 is voicemail
REQ: prt
TYPE: tnb
TN 244 0 04 11
DATE
PAGE
DES
DES 68936
TN 244 0 04 11 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00005
CUR_ZONE 00005
MRT
ERL 0
ECL 0
FDN 68800
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 8
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 68800
LHK 4
LPK 4
PLEV 02
PUID
UPWD
DANI NO
SPID 69810
AST 00
IAPG 1
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19 28 29 33 35 36 37 38 39
SFRB 1 2 15 32 33 34 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 62900 0 69890
AGN
01 MSB
02 NRD
03 SCR 68890 0 MARP
CPND
NAME Mxxx, Gxxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 58890 0 MARP
CPND
NAME Mxxx, Gxxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCN 68827 0
CPND
NAME Wxxxxx Sxxxxxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
06 ADL 16 9777xxxx
07 ADL 16
08 ADL 16
09 ADL 16 9892xxxx
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 68800
17 TRN
18 AO6
19 CFW 16 68800
20 RGA
21 PRK
22 RNP
23 SCC 0026
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 24 FEB 2016
thanks in advance for any assistance.
doug
I originally changed her existing phone and bumped her defined keys further down to allow for the queue, makesetbusy and notready.
When she is away for lunch or long term she is in the habit of forwarding calls to voicemail so the phone does not ring. It behaves like I have not put an entry in call forward. I have tried the voicemail number and my cellphone but it will audibly ring 4 times and then go to her voicemail.
I tried changing several class options to no avail. I confirmed other acd phones in the office do call forward all calls and used one as a template for outing and building her phone with it. No change, it still rings and then goes to her voicemail.
For now I am having her go makesetbusy while she leaves, but I would like to figure out what I am missing.
Below is the printout of the phone.
68800 is voicemail
REQ: prt
TYPE: tnb
TN 244 0 04 11
DATE
PAGE
DES
DES 68936
TN 244 0 04 11 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00005
CUR_ZONE 00005
MRT
ERL 0
ECL 0
FDN 68800
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 8
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 68800
LHK 4
LPK 4
PLEV 02
PUID
UPWD
DANI NO
SPID 69810
AST 00
IAPG 1
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19 28 29 33 35 36 37 38 39
SFRB 1 2 15 32 33 34 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 62900 0 69890
AGN
01 MSB
02 NRD
03 SCR 68890 0 MARP
CPND
NAME Mxxx, Gxxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 58890 0 MARP
CPND
NAME Mxxx, Gxxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCN 68827 0
CPND
NAME Wxxxxx Sxxxxxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
06 ADL 16 9777xxxx
07 ADL 16
08 ADL 16
09 ADL 16 9892xxxx
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 68800
17 TRN
18 AO6
19 CFW 16 68800
20 RGA
21 PRK
22 RNP
23 SCC 0026
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 24 FEB 2016
thanks in advance for any assistance.
doug