Call force

[NORTELCS]

I am trying to force the call to be answer automatically by idle agent without pressing any key. i have enabled the Force in the ACD but still is not working.

Do i need to change and thing in the CLS in the agent set.

thanks.

 

[sandyml]

Have you set Call Force in the Call Presentation class of service? Do you have Symposium, Symposium Express, or Contact Center?

 

[NORTELCS]

i have contact center, do i need to set the call force in Call Presentation in the CC6.

 

[captaingadget]

Sandyml has it, set the call force in the call presentation class in CC6 and make sure the agents are assigned to that class.