Call Flow Menu comments in the call flow

[merlin215]

Hi Folks !

May be a dumb question but I cannot find a solution to this .

UCA 6.0.57
MCD 6.0 SP2

When I set up a Menu for a call Flow say digits 1 thru 9 etc . , There is a comment field . When I enter in a comment next to say digit 1 " Customer service Blind Xfer to 8373 " it accepts the comments
when I go to the next digit down , say digit 2 , I try to enter a comment next to blind xfer 8373 and it will not allow me to modify the field .

When I look down on my menu , any value that is the same , like say blind xfer to 8373 to start , Are now marked "customer service blind transfer to 8373 " .
Is this normal ?

I want to mark each digit in the Menu a seperate comment field in order to distinguish the digit locations to match Our greeting ( digit 1 may be customer service , digit 2 may be sales but send the caller to the same place , 8373 . Digit 3 may be 8375 , etc .

Why all of the same values do not allow you to edit seperate comments in these fields ?

Thx

 

[kwbMitel]

Each action has a name

Make the name descriptive of the fuction and you are good to go

**********************************************
What's most important is that you realise ... There is no spoon.

 

[619Tech]

Once you named XFR to 8373, that copies the "naming" to all instances of that Action. The entry you are trying to edit may be a shortcut to the original 8373 Action, and cannot be edited there.

 

[merlin215]

I knew I was missing something ...
Always the obvious .......
Thanks !!!

 

[merlin215]

I have them fixed except for digits 3 & 4 .
Every time I change choice # 3 , 4 Changes and as it will not let me rename them individually .
When I click on Digit # 4 , it highlights # 3 and will not let me highlight digit # 4

Tried to copy a screen shot but I cannot copy here .

 

[619Tech]

Again, it sounds like digit 4 is a copy (shortcut) of digit 3's action.

 

[merlin215]

Ah got it ...

duplicate/copied entries

I also missed 619tech's comment as well

Appreciate the help Guys

Thank You !

 

[kwbMitel]

Everytime you need a new action you need to create and name it

You cannot re-use and modify a previously created action without modifying all instances of that action in the call flow

**********************************************
What's most important is that you realise ... There is no spoon.

 

[merlin215]

Yea I see that ! I will create a couple of Call flows to test on today as well .

Interesting design ....

Thanks !