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Call Flow Blind Transfer stop working...

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augustD2

augustD2

IS-IT--Management
Aug 2, 2012
181
CA
We have a problem, probably since the last upgrade.

We have An MxeServer, a Nupoint connect to the MxeServer and a Mxe Controller connect to Nuance (Speech Recognition Server) with sip trunks.

If we dial the Nuance number from a phone on the MxeServer, it's working. The problem is in all the callflow, we have program the # to do a blind transfer to the Nuance number. This is not working anymore. I suspect it stop working since the last upgrade, but I'm not sure.

Nupoint transfer the call, but we now have a silence until we hangup the phone.

Do you have an idea to help me?

 
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What software on the 3300 and the Nupoint? What upgrade are you talking about the MXe? The MXe Server? The Nupoint? The Nuance? Rebooted anything?

The beatings will continue until morale improves.
 
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