Call duration display during outgoing calls

[VanillaJ]

Hi

Seems that when making outgoing calls the timer always starts displaying the call duration in minutes and not seconds. This bugs lots of customers and I was wondering if there is a way to make it display the duration in seconds?

 

[LoopyLou]

Call Duration Display
Description:
The Call Duration Display shows the duration of incoming and outgoing PSTN calls. The duration is displayed in one-minute increments (commencing at 0:00) from the beginning of the call to the end of the call.



There may be no i in team but there are three f's in fudge off.

 

[kwbMitel]

It's already on the wish list.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[IrwinMFletcher]

Duration in seconds would have it's complications. You have to understand that the sets are dumb. And that's an understatement. They are stimulus based, meaning they don't do anything unless told to, and that includes updating it's display. In the scenario you're describing, every minute a message is sent to the phone with a string for the display. The phone doesn't even know it's updating the time of the call, it's just a string to it.

So, to change that to seconds, there would be two main issues right off. First, the amount of messaging it would add would be an extra burden on the RTC processor, and second, that burden could be interrupted by other processes and wouldn't be guaranteed in terms of timing. So the seconds, may not update every exact second depending on the load on the system and the network traffic.

 

[kwbMitel]

Irwin, yet most, if not all, other vendor's systems display seconds. Hmmmmm.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[paterson]

I would be okay with the option of turning off the call timer display so that we don't have to deal with it!

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If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[IrwinMFletcher]

kwb, I'm not arguing the fact that it's possible, just not probable given the nature of the phones. I was just pointing out that it wasn't a simple clock running on the set that was keeping track of the time on the call.

There are better ways to implement it that wouldn't cause the problems I mentioned, but it's a lot more effort than simply increasing the frequency that the update messages are sent.

 

[kwbMitel]

And thus, the fact that it only rates a Low on my priority scale on my wish list.

I just hate explaining it to my customers.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mrArticulate]

How do I turn this feature on? I've looked at the help section of my 3300 but can't find it. All that displays is the incoming caller ID. Thanks.