CAll diversion

[AppUser]

Hi Guys,

I have a few extensions which do not have personal voice mail boxes. So when all the users are not available the requirement is to divert calls that come through on these extensions to a voice mail box of another extension( that has a personal voice mail box) so that no calls will be missed.

Not sure if this is possible... Any help is much appreciated

Thanks

 

[parnum]

This would be done in the voicemail, depends what system you have and what you can do there by affiliating mailboxes?

best parnum

 

[AppUser]

Thnaks for that...

I tried creating a generic extension and make the extension with the voice mail box the 1st answer position for that through a PELPI. Then divert the calls that come through on the extension without the voice mail box to the generic extension. But the call gets sent through to the extension with voice mail but after a few rings it gives a busy signal and disconnects

 

[parnum]

That won't work, you have not dialled the number with the profile, so the profile won't route the call, it's a PERSONAL profile. Use the voicemail to affiliate mailboxes as any divert will also follow the original number dialled for vm integration

Best parnum

 

[parnum]

Btw can't you out them in a hunt group, caller dials the group number, on busy/no reply put a divert on the group to vm? Then get the vm to send MWI to an extension

Best parnum

 

[AppUser]

Hi PArnum

In a group hunt how does it detect the group is busy? IS it when all the members are busy?

 

[parnum]

Hi - yes, no available members (so all busy = no-one available)

best parnum