Call display & tranferred calls on BCM50

[Uraby]

Hi, Is there a way to see the CLID info of a call that is transferred to a phone before the call is answered? The lines do not ring on this telephone, only intercom and transferred calls ring. I seem to remember it worked on the Norstar system so does it just not work on the BCM50? Thank you for your time!

 

[curlycord]

Yes works on transferred calls too.

If you are saying it does not work then test by doing F811 while the call is ringing.


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curlycord

http://www.curlycord.com

 

[Uraby]

Hi, It does work with F811 but we don't want to have to use this feature. We want it to be automatic. Any idea why it isn't? Thanks

 

[curlycord]

Go into active DNs and check the settings under Telco Features and/or Prefernces.

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curlycord

http://www.curlycord.com

 

[Uraby]

Thanks. I'll check that when I'm in the office next week.

 

[bostech]

Also, be sure that calls are allowed to ring 2 times before the call is initially answered. The Caller ID info comes in between the first and second ring.

 

[curlycord]

Well he is asking about transferred calls so you do not need to wait for the 2 rings but true for reception on inbound or AA.

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curlycord

http://www.curlycord.com

 

[Uraby]

When I was on site I tested every line and all is working fine. I'm wondering if perhaps something was going on in the CO that day that affected the call display and these guys blew it out of proportion. Thanks for your help. Much appreciated!