Call Director - Blocking Calls

[JCCDM]

Hi All,

I am currently trying to setup blocked calls for a customer site but have run into a bit of an issue.

I am using call rerouting to send all calls for one extension to go directly to voicemail.
From there I set up a caller ID check to block certain numbers if they match - this part works fine.

When a caller ID doesn't match one that I want to block, I set up a blind transfer to go back to the original extension. From here it just gets stuck in a loop of trying to transfer, hitting the reroute all to voicemail and then trying to transfer again and so on and so on.

Has anyone seen this and know a way to get the call back to the original extension after doing the caller ID check?

Cheers,
JCCDM

 

[Billz66]

you cant do what you are suggesting

you need to take the incoming call and route that via a dummy number to the voicemail
set that dummy number as an alternate on the Nupoint and then it can transfer back



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