Call cut offs

[Alpha008]

Could someone point me in the right direction regarding dropped calls. It's an ACD setup and this problem never existed before. External callers are getting cut-off mid conversation. My provider has not been of much help - circuits are supposed to be 'fine'...

P/s VERSION =TSWSP4GB1.39/R5A

”Beginning is half done.”

 

[whosrdaddy]

2 options:

-make a rotating SLP60 calltrace and let the customer inform you when a cut-off has happened so you can stop the call trace.
- in case of 1 PRA, put an ISDN monitoring device inbetween the PBX and the provider.

make sure that the customer notes the exact time/CLIP when the cut-off occurs so you can isolate the call.

These problems are usually provider or inter-provider related, the problem is always that you need to prove that their equipment is in fault and not the MD110 (which is 99% of the cases). Ask the provider if they can monitor the PRA so they also have extra logging , this is easier for them to pinpoint the problem call from their side.

/Daddy

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What You See Is What You Get
Never underestimate tha powah of tha google!

 

[Alpha008]

Thanks for the post , we'll check this out and let u know how it goes...

”Beginning is half done.”

 

[642234]

Hi Guys

Pls help . I have BC12 SP 7 Facing dumping problem. After giving command DUSYI.
< dusyi;
SYSTEM DUMP INFORMATION

BUFFER TRANSFER ERROR 10:40 24MAR09
FAILED FOR FILE DATE

 

[whosrdaddy]

642234 please don't steal other people's threads!

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!