Call Coverage 2

[Mulligans]

I am new to the Magix and I am trying to make a coverage path(definity term), I can't figure it out at all. I went to coverage group 30, removed the two numbers from there, then went to coverage group 1, and added them both there, now the first phone just rings. I am in WinSPM, and I need to do about 3 of these, but can't figure it out at all, and the web has not been helpful at all. I appreciate your time and help, thanks.

-Bob

 

[tdaugirdas]

Why don't you explain - exactly what type of coverage you are trying to setup - and we can probably help.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Mulligans]

I am trying to get a direct phone number to bounce to another number then into voicemail. Like this.

x1 gets a call and misses the call then it bounces to x2 then that person misses the call also so it goes back to x1 voicemail? Make sense?

 

[tdaugirdas]

That's done with a regular "cover" button - usually set to delayed ring. That way the call rings the 1st extention twice - if unanswered - it goes to the "cover" extention and rings twice - then the call rings back to the 1st extention twice - and, if unanswered, goes to that extention's mailbox.

Of course you will need to set transfer return times - system-wide to 6 rings - rather than the default of 4 - or the call will never hit the caller's mailbox.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Mulligans]

Thanks Tom, one problem, I have no clue how to do that.

 

[tdaugirdas]

You can put a "cover" button on a specific extention (for another extention) - either at the phone that will be doing the covering - or via centralized programming through WinSPM.

If using WinSPM - from Standard SPM mode - press system program, start/exit, more, centr-prog, program extention, keyin the ext# of the phone that will provide coverage - then click on a button that is "blank" (like try button 4, or button 5), press list feature, use the more key to scroll to Coverage, press Coverage, press Primary, press Enter, keyin the ext# of the phone to be covered and press Enter. Now press the previously "blank" button you are programming - and it should display as "Primary Cover 110-I" (assuming the extention to be covered was Ext 110. The I stands for Immediate Ring.

If you leave it at that - this extention will ring whenever the first extention is dialed - immediately.
In most cases you will want to make that cover button "delayed" ring - so the original extention has time to answer first.

To make it Delayed ring - click the now programmed cover button - it will display as "Primary Cover 110-I", click List Feature, scroll to Ring Options and click it, press 1 Line and Enter, Delayed Ring and Enter. Click the button again - and it should now display as "Primary Cover 110-D". The D means delayed ring.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Mulligans]

Tom, that is perfect thanks so much. One more question, how do I set the transfer return times - system-wide? They have not said anything yet, but in case they do. Thanks again for all your help.

Go Cubs.

 

[tdaugirdas]

There are two areas to do this.

First: press menu, system program, start, auxiliary equipment, VMS/AA, Tranfer Return, - if set at the default of 4 - backspace out the 4 - keyin 6 and press enter. Press Home to exit.

Second: press menu, system program, start, options, Transfer, Return Time, - if set at 4 - backspace out the 4 - keyin 6 and press enter. Press Home to exit.

Tom Daugirdas,
President
STCG, Inc.
stcg.com