Call Coverage Path & Call Apperance 1

[kcbell]

Folks:

My company just switched to Cisco Communication Manager 6. As you can see I use the terminology from old PBX because I used to manage the Avaya PBX and very comfortable with it.

Some one please tell me how to add a call appearance on a 7961 phone and how to change the timing from 2 rings to 3 rings to Voice Mail.

By the way, most of my users hate Unify Voice Messages because they can delete email from the phone via UVM. Once it was deleted, we have no way to undelete it.

Thanks!

KC

 

[whykap]

KC,
Both issues can be addressed under the phone configuration page. You can add a second/third etc line there as well as under the DN configuration extend the ring no answer timer.

You can also extend the RNA timer under system parameters but that would be a global change affecting all the phones on the cluster. If that's what you are after then you are better off changing it in the system parameters.

it can be very frustrating trying to administer a system that you don't know. However once you get used to it you will see that it is easy and extremely powerful. You best place is cisco.com for all administration enquiries. All guides and docs are open to everyone and easily accessible.
I am attaching a link that should get you started:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/bccm.pdf

This is a complete administration guide.

As far as the voice mail issue goes you need to understand that it is your email server that stores the messages and not unity itself. When a message is deleted it is gone, whether you delete it from the phone or your email client on your pc.
It sounds to me that the users were not trained properly on how their new unified messaging works. I would think that if the users are informed that once they delete a message they cannot retrieve it, it will be understood.
Why would you delete a message and then expect it to be there anyway?

I would suggest that your company provides you with formal class training if they expect you to support the new system. I can't imagine they have the expectation that you will be taking over without training just because you have a AVAYA pbx background. Every system is different and mastering one does not make you an expert on any other.
You have the foundation to learn it, you just need the tools.

good luck and the folks on this site are always willing to help out and answer questions.

 

[kcbell]

Whykap:

Thanks for the information provided!

I guess the RNA timer that you are talking about is the "No Answer Ring Duration(seconds) field. I just changed it to 10 seconds.

I did downloaded a copy of the administrator guide. However, I could not find where is this setting globally.

One thing for sure, either it is a legal issue or whoever designed the VoIP system, they are not using the terminologies that I am familiar with like old PBX.

I did attend a (4) days Communication Manager and Unity Class. It was more an overview than in depth study. Whoever is looking for class for Communication Manager and Unity and have old PBX background would find this class not meeting their expectation. It did not meet mine for sure.

KC

 

[whykap]

That is an admin class you attended and you are correct. It is intended for a basic overview of the two systems from an admin perpective. Basic moves, adds changes and such.
There are other classes (CIPT) that go more in depth but they still are limited. it is impossible to go too much in depth in 5 days.
As you know from your AVAYA background most knowledge comes from experience, trial and error. Classes help but not enough. I doubt that you just went to a two week AVAYA course and came out a subject matter expert. Working with a product for years makes you that.

I would not want to be in your shoes right now if you are expected to support this product 100%. CISCO sometimes sells this product as easy to install and operate and gives customers the idea that their existing staff can take over with minimal training and experience with it.

It is far from true. It can be complicated, involving your whole network and not just the telephony servers. Even if you were well versed in CUCM unless you are also data savvy you would not be able to support this 100%. Same goes for any IPTEL product out there. And vice versa. You need to understand telephony and not just data routing/switching to do IPTEL.

So as I said at the earlier post, you need patience and time with the product and you will be there before you know it. No one on this forum claims to be any smarter than anyone else, it just everyone has certain strenghts. That's the reason we are all here. To learn from each other and help each other out as much as possible.

I would be lost if I had to support an S8700 fully right now and I consider myself a well educated and fairly smart individual.


By the way the RNA duration globbaly is under system parameters->call manager service->Clusterwide Parameters (Feature - Forward)->Forward No Answer Timer (sec)*

once you change it there you change it on all devices unless you overight it by entering a different timer on the RNA field on the phone itself.