call coverage ACS rel 6 1

[skip555]

can I have the covering extension be a call group or hunt group

what I want to do is have a selector code transfer go to ext 10, if 10 is busy or no answer I want it to ring to a calling group so the call is always answered .

is there a better way to accomplish this ?

hunt group won't work as it dosnt alwys start at 10

 

[skip555]

went to the site today and it wont accept 71-74 0r 771-on so no ring group or hunt group call covderage

the only thing I can see is to set up call coverage on 10 to go to a ringer in a common area then use a pick up group for the ringer

call comes into to 10, 10 is busy or no answer it goes to the ringer . anyone hearing the ringer can then answer the call

any other thoughts ?

 

[itpphoneguy]

Hi skip555,
No that I know of. R7 time if you really need this another way.

-Chris

 

[skip555]

chris

what will rel 7 do along these lines that 6 dosnt ?

I could probably upgrade if it worked better

( I suppose I really should download the rel 7 manual)

thanks
Ski[p

 

[itpphoneguy]

Hi Skip,
I think it'll support a group mailbox. Could be wrong so download and read away. They are more and more like the Merlin/Magix Messaging as the revs get higher. Since I work on both I may get confused, but I think I saw this.
-Chris

 

[skip555]

Chris

the thing here is we never want the call to go to a mailbox

I can do a group mailbox but thats not what I need

what I want to accomplish is if 10 is busy or no answer it should ring a group and continue to ring untill answred.

the ideal would be to use call coverage but insted of just one extension covering have a ring group cover .

caller uses selctor code one for customer service , it goes to 10 if 10 dosent answer then it rings the group someone else gets it . customer wants a live person never VM

I will take a look at 7 and see if it allows thsi somehow

thanks
skip

 

[itpphoneguy]

Hi Skip,
You can make a transfer only mailbox for the group. This I know for sure. I don't know how far out you can kick transfer return for rings. Some LEC's will disconnect after X number of rings RNA. That may kill your application.
This is starting to sound like an application for the iP Office or the Eon Millenium (a truly wonderful switch! It's the new ITT 3100). With either you can create a "call flow" and control the escalation as time goes by. Reality is that at some point a message is better than a hangup. I think you really want to queue the call in a controlled maner with the option of leaving a message.
Am I off track ?

-Chris

 

[skip555]

Chris

I just looked at 7 and i dont see where that will do anyting for me over 6

they had a old Tie Onyx on that you could have a ringing call cover button , If the call wasn't answred after 4 rings then the button would flash and ring and others could answer .

customer service is important and someone is always available to answer during business hours so there is no need for a mailbox

it seems like a real flaw to me that call coverage on the psrtner can only go to one ext and not a group . Im going to try to sell them on my concept that the call cover ext be a common ringer that anyone can answer thru pick up


if not we will be looking at other equipment

thanks for your comments
Skip

 

[TouchToneTommy]

Your idea of covering Ext. 10 to another extension that is a bell would work, but Ext. 10 would stop ringing when it covers.

You could take the voice pair of Ext. 10 and loop it back into an usused CO port, assign that "line" to a bell with delayed ring. Give the other extensions a "pickup-10" button, so they don't have to guess which blinking line is the one that is ringing.

I don't know it this will work, but you could assign the "line" to the covering extensions, with "no access" restriction in #302 (so they couldn't pick up and listen in on Ext. 10's conversations), and delayed ring - BUT - I think that the "no access" would cancel out the ringing.

And of course, you could go to Magix and use coverage buttons (on up to 8 extensions) or group coverage.


Chris - the LEC doesn't come into play, as the call has already been answered by the auto attendant and a selector code is taking the call to Ext. 10 - but you're right, before the initial answer, many LEC's will time out after a great number of rings, so as not to waste CO capacity ringing a line forever.

 

[itpphoneguy]

Hi TTT,
Thanks. Right as always (stuck on the ringing part, forgot about the attendant).

Sorry Skip,
The features of another phone system are always a danger when you replace the old one. That's one reason I get the customer using a Partner's features. The Partner can only do so much but there must be a way to fake it.
How many rings until the customer answer's the line?
Idea: Send the call for 10 to another ext looped into a CO port. Ext 10 immediate ring, others delayed ring for this line. Only one call at a time though.
-Chris

 

[skip555]

hows this sound ?

Im going to do call coverage from 10 to a "phantom extension " that will appear as a line key on the ext I want to be answering with immed ring

then I will assign the "phantom" ext to a pickup group and give them a key for this group

that way call comes to 10 moves to the covred extension , rings the co line.gets picked up then the CO line the covred ext is on will be free for another call.

Im going by today to try this , I'll let you know how it works