Call cover questions

[pmcook]

Finally got my Magix ready for cutover. A few questions remain. When a covering extension gets a covered call, I notice the call coverage button also lights up. Should they answer the call on that button or does it matter?

Is it me or can I not cover calls to extension 100? I was able to test by covering 110 to 111 and it all worked fine. But when I tried to cover 100 to 111 it didn't work. Is there a rule about covering the operator extension? This is importyant as my main number will ring to 100 and be covered by 4 others.

I guess I also need a coverage off button on 100 too, right? For when the system is put on night service??? Or do I need a DND at all four covering extensions?

 

[merlinman]

This sounds like you have 100 set as a Queued Call Console (QCC) - the book says:

"An individual QCC operator cannot be a sender or receiver for Individual
or Group Coverage."

Is that what it is?

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[pmcook]

If it is set that way it was not me. I'll have to dig into the manual. Thanks for pointing me in the right direction.