Call Centre Reporting 3.7

[rj2506]

I upgraded a customers BCM from 3.6 to 3.7 to try and solve issues with a RCC. The upgrade was sucessful yet when we ran the program that downloads all the call history from off the BCM it started at 1970 and it took 2.5weeks to get to 95% and crashed!! Has anyone had any problems like this?

I did also put on the latest RCC and voicemail patch on it.

Thanks,

 

[biv343]

I ran into a similar issue and had to have Nortel connect to the RCC machine and do some funky database manipulation. It fixed the problem and has been fine since.

 

[MagnaRGP]

Did you have the RCC running when the latest patches were applied? This can corrupt your database. It could be that your database has grown too large.

ITAS can fix the second issue. Not too sure about the first though.

 

[rj2506]

No the RCC wasn't running.

Thanks, I'll try and get hold of Nortel to see if they know of anything!!