Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Call centre Agent problem

Status
Not open for further replies.
CyberX666

CyberX666

Technical User
May 22, 2006
114
SE
i have a problem where if agents are logged in to the call centre with there agent ID, they can't make out going calls??

Anyone got any ideas?

thanks
cx
 
Sort by date Sort by votes
What happens when they try to make an outbound call? There is nothing in the programming that would allow you to block an agent from making an outgoing call when logged in. (I know - I've had a customer ask me to do it and Nortel says it can't be done!)

Debbie Schwab
 
Upvote 0 Downvote
thanks for the reply, i have now been to site and it was just a user problem...DOH!
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

akak247
  • Locked
  • Question
RCC install on win 11- reporting for contact centre
Replies
2
Views
359
curlycord
curlycord
dellphone
  • Locked
  • Question
Delayed incoming call
Replies
4
Views
495
curlycord
curlycord
ramblingrebel
  • Locked
  • Question
i have a sudden problem
Replies
4
Views
275
ramblingrebel
ramblingrebel
AShammah
  • Locked
  • Question
BCM50 Voip.ms sip trunk & call route setup 1
Replies
10
Views
208
AShammah
AShammah
AShammah
  • Locked
  • Question
BCM call pilot sending calls straight to General Delivery mailbox
Replies
5
Views
149
curlycord
curlycord

Part and Inventory Search

Sponsor

Back
Top