call center

[Sam173]

client wants to set up call center application where the system tells caller estimated time to wait. Is there actually software that keeps track or is it just a recording that plays at the beginning to give people relief? Does the BCM 50 basic handle this or does the Enhance, or do they need third party software application?

Thanks

 

[Sam173]

So my BCM CP manual tells me I can have the time calculated based on my entry of 2 to 256 last calls with an auto update on Expected Wait Time (EWT), cool.

Anyone have it set up and how good does it work?
In setting up a skill set does this EWT play automatically once a call is answered?

 

[Sam173]

So I read some more and saw how straight forward it looks to program, ha, ha, time will tell when I actually set it up.

I'm trying to figure out what the manual refers to as Active Codes?

Thank you for your patience's on this