call center

[majdi1982]

hi to all.....
i was configure a call center on a bcm400 rls4, the problem is that when the agent log into skillset, he can not use his phone to use like dial 9 to outdial number, but when the calls come to skillset transfer ti it..can you help me plz?
thanks you>>>>>>>>>>>.

 

[option11newby]

When the agent logs into the skillset, ensure they press the release button to complete the login sequence


NCSS, NCDS, NCTS

 

[snowman50]

Yes I agree with option11newboy.
if you leave the phone displaying the log in details you can not make calls until you press RLS.
It should show TIME and Date