Call Center Worx and First in - First out

[Speedline]

I have IVS 2000 with Call Center Worx. All agents are setup with the same split and skill level. Recently we have found that the first agent in ready is not always the first to receive a call from queue. The current agent queueing method is "longest available", then "longest idle". It seems to be using the aggregate of ready time from the entire day rather than current ready time.

Does anyone know how to configure it so that the first person in ready will always be the first to receive a call???

 

[pave35]

I'm sorry but wouldn't first ready be the same as longest idle?
If I went into ready mode at 9:00am and everyone else at 9:05am the next call would go to me because of my idle time exceeded that of the other agents (In ready mode first).