I have Call Center that has very granular time tables for each day of the week and multiple blocks of time within each that need to do different things. It's causing me to use multiple service hour table lookups and I'm not going to have enough steps in the vector to fit everything. Is it best to have the main table the VDN points send after hour matches to other vectors and keep the business hour routing in the main? Trying to see what's the cleanest way and preserve decent reporting.
Or some suggestions on other ways to shorten this.
An example is Monday I have to route calls differently from mid-1 , 1-2, 3-8, 8-11 etc.. and the routing has to not only look at the queues on this switch, but other switches via LAI.
Or some suggestions on other ways to shorten this.
An example is Monday I have to route calls differently from mid-1 , 1-2, 3-8, 8-11 etc.. and the routing has to not only look at the queues on this switch, but other switches via LAI.
