Call Center Training

[desertinn]

I wanted to train myself on Call Center. Do you recommend that I start off with Call Center Basic or a larger platform.

I saw this video demo on the Nortel Call Center:

http://www.youtube.com/watch?v=S2WPeebLLwo

http://www.youtube.com/watch?v=DSXxXfSuQRM

Which do most customers use these days.

 

[cluesabc]

Should put this request on the symposium contact center forum.