Call Center Reporting on CP 150 1

[subjectdog]

I have a call pilot 150 with 3.1 software. My problem is that when i try to run reports for 2009, 2009 is not an option within the reporting. I've tried pulling the database, reloaded on a new pc, and uninstalled/reinstalled the application and call center reporting software.

any suggestions would be greatly appreciated.

Thanks in advance.

 

[fireeater]

got this from another thread .i did this myself and helped me


You can open this file in notepad:
x:\\program files\nortel networks\reporting for call center\website\rcc\report_pages\common\inc_date_select

search for:

Dim Yearstop
i=2003
yearstop=i+5

You can change the 5 to 10 or whatever number of years you want it to run. You have to change it one more time in the middle of the script, where it states:

i=2003
yearstop=i+5

Once you have changed these 2 areas, you will see 2009 in the drop down list when you run the report. Hope this can help you.

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca