I have a customer that has a BCM 1000 3.6 build2.2. They use NorTools for CDR and Call Center Reporting. They had this installed on the agent supervisors PC at their old location. Worked. Another telecom company underbid us and moved the BCM to the new location.
We got called back to move NorTools and the RCC server off the supervisors PC to a new pc that was purchased. The users PC was being hammered by RCC. I moved the software and it tested ok.
Issue is, they can get reports for awhile, but within an hour or so, you can no longer get reports without rebooting the server PC. You get the " page cannot be found" page. A reboot does fix it for awhile. The PC is a much better model than the old PC ( running Windows XP SP2 ). Real time reporting is unaffected.
The major issue here is, with every reboot, they lose Nortools for about 20 minutes while it re-registers, which is how they bill customers.
I've re-installed IIS and call center reporting. Same result. I did attempt to install patches, but this BCM will not accept new patches ( hangs ).
If anyone has any insight on what the issue may be, please let me know. I have turned off anti-virus and windows POS firewall. The services have admin access.
Thanks.
We got called back to move NorTools and the RCC server off the supervisors PC to a new pc that was purchased. The users PC was being hammered by RCC. I moved the software and it tested ok.
Issue is, they can get reports for awhile, but within an hour or so, you can no longer get reports without rebooting the server PC. You get the " page cannot be found" page. A reboot does fix it for awhile. The PC is a much better model than the old PC ( running Windows XP SP2 ). Real time reporting is unaffected.
The major issue here is, with every reboot, they lose Nortools for about 20 minutes while it re-registers, which is how they bill customers.
I've re-installed IIS and call center reporting. Same result. I did attempt to install patches, but this BCM will not accept new patches ( hangs ).
If anyone has any insight on what the issue may be, please let me know. I have turned off anti-virus and windows POS firewall. The services have admin access.
Thanks.
