Call Center Report: Agent Capacity Report

[nickshi]

Hi, we have a BCM50 with Call Center and Call Center Reporting Enabled. real-time and most histroical reports are okay, but only one Report: Agente Capacity Reports error. when we try to run that, it shows following information. I tried DBFIXUTIL, but no luck. Please help. Thanks.

The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.

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Please try the following:

Click the Refresh button, or try again later.

Open the 10.138.117.131 home page, and then look for links to the information you want.
HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services

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Technical Information (for support personnel)

Error Type:
Microsoft Cursor Engine (0x80040E23)
Row handle referred to a deleted row or a row marked for deletion.
/rcc/report_pages/agent_capacity.asp, line 26


Browser Type:
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)

Page:
POST 141 bytes to /rcc/report_pages/agent_capacity.asp

POST Data:
fromdate=2007%2F10%2F04&fromtime=00%3A00&todate=2007%2F11%2F01&totime=16%3A32&skillsets=1&agents=0&activitycodes=0&lastlaunch=true&agentsno=0

Time:
Thursday, November 01, 2007, 4:36:55 PM


More information:
Microsoft Support