Call center question 1

[adamf53]

Hello;

We have callpilot fronting the calls on our symposium express setup call center. Call pilot just forwards to the call center DN based on time of day. Time of day corresponds to the call center service hours (typically 9 - 5). Is it possible if none of the call center reps are logged in to have it play the after hours message vs. ringing once then busy?

 

[PERRYPJ]

You would have to do something in Symposium Script

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[yyrkroon]

Set your out of service treatment DN target to a cp mb or announcement service.