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Call Center Overflow not working properly

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efac

efac

IS-IT--Management
Dec 10, 2001
50
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0
I have had some strange results when using overflow rules on an ACD queue. In some cases it overflows, in other cases it overflows even when an agent has been available in the queue for 20mins and in other cases it doesn't overflow at all even when agents are available in the queue (not the overflow).

Using 3.6
 
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