Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Call Center never answers

Status
Not open for further replies.
Orangeblood

Orangeblood

Technical User
May 11, 2006
9
US
I have a CallPilot 100 connected to a CICS. Skillset 1 is configured with CDN of 229 (also tried 280 and 233). When a call is transfered to that DN, it just rings and rings. The first step in the routing table is play greeting 1, which is recorded. Delay Anwer is set to 0:00. I've confirmed that the skillset is enabled. Call center is not distributing the call to agents that are logged in, and it is not playing the greeting. I'm not sure if there is an appropriate range of DNs, so I've tried a few. I'm using the default DN numbering with the first digital telphone being 221.

Ideas?
 
Status
Not open for further replies.

Similar threads

highgravity
  • Locked
  • Question
Can call center monitor call times by extension?
Replies
1
Views
129
curlycord
curlycord
DTGMI
  • Locked
  • Question
Call Pilot CP600R Help
Replies
1
Views
141
ramsay
ramsay
Maestro21
  • Locked
  • Question
call pilot ccr tree
Replies
2
Views
172
Maestro21
Maestro21
Mountainbear
  • Locked
  • Question
Call pilot - Power supply tolerance 3
Replies
4
Views
156
Mountainbear
Mountainbear
Michael OConnor
  • Locked
  • Question
Norstar Phones and Call Pilot compatible with an Option 11?
Replies
2
Views
136
Michael OConnor
Michael OConnor

Part and Inventory Search

Sponsor

Back
Top