Call Center Multiple Call Forward Destinations

[ccnet]

Does anyone know of a method to have more than one call forward option in the call center setup rules. It seems that once the call is forwarded to either an internal extension or an external one the BCM doesnt care whether that call gets answered or not. Is there no method of sending it to an alternative destination if it goes unaswered at the first transfer number?

Thanks

 

[gberger]

After a transfer to an outside number it's not possible,it's not a "supervised" transfer.
Internally you could forward to a hunt group, that way you'll have more than one destination.
Make sure to modify the "transfer callback" to a higher number.

 

[Wallysworld]

Outside # = too bad.
internal extension - if the call centre is setup right, the caller doesn't get kicked out until an agent is available...if the agent doesn't pickup that's not the callcentre's issue! but you could put the agent's fna to the voicemail ext'n (that way they go back into the cue)

 

[cook1082]

CC wont follow the ext FWD NO Answer.