Call Center logging user out

[phoneguy610]

I set up a 5 user call center at an insurance office. Only 3 users are normally logged in, but when they do not recieve calls for more than 10 minutes the user is getting logged out of the call center. I have not seen this happen and i programmed a cancel break button on each of their phones. Do you believe this is just user error or is their something in programming that i missed that logs a user out after a certain not busy period.

 

[Jimmer2010]

sounds like a user error as the only thing that would log you off in this case would be missed calls
also check the time scedule it may have something to do with it

 

[RikRodgers]

Make sure they're running the latest and greatest sw.

If not upgrade them, power cycle, and test again.

 

[dj4020]

One of the options that can be configured is when a call is returned to queue you can set it up to either put them in not ready or log them out. See what they are setup for when their phone returns a call to queue.

 

[dj4020]

Sorry wrong product what I posted is for CCMS not sure on CC on a Key System. . .

 

[fireeater]

works the same way for cc dj4020

the option you mentioned anyway

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca