call center issue

[Larrythecableguy]

bcm400 with 3.7 software. we have 3 skillsets. when a call comes into the switchboard which is at another location and they transfer to a extension at my location in the skillset if no answer all calls default to a extension that is in skillset one. only that extension will ring and our queing does not happen. If we try to transfer to any extension that is in another skillset it will defaust to the extension in skillset one. it is almost like that extension is the operator but is not. it like every unanswerd call in the skill sets default to this one extension. any ideas

 

[BombOne]

are calls being transfered from one system to another? or are these IP phones off the same system? If coming from another system, could be a target line problem.

 

[cook1082]

Check what the prime set is for the IP trunks. Check transfer callback,make it high or off.
Is the transfer to the CDN of the SS? What is your set up of the SS's? If no one is ready the call should follow your SS routing. Plus if no one is logged in or ready there is a setting you need to assign.