Call Center issue-anyone else?

[DueE]

Throwing this out just to inquire if anyone has dealt with this issue or ever heard of it.
BCM400 3.6, Call Center Pro..issue is that randomly an agent that is logged on and taking calls gets dropped out the queue after having terminated a call and has to logon again. The system is patched up with lastest and greatest in the 3.6 world. We've been through Nortel and it was fixed for about 4 weeks then it started again. We're going back to Nortel with it but just thought I'd ask the pro's.
Thanks

DueE

 

[DueE]

Looks like it may just be that the login/logout and the make set busy keys are incorrectly located on the sets. Found a doc that says "if agents are using T7316 sets, all Call Center feature codes (F904, F908 and F909)must be programmed to one of the bottom five keys on each side of the display."

DueE