Call Center F905 Monitoring not working

[mailmax]

I am posting this on this Forum:

I am trying to set up the Basic Call Center so the agents can be monitored by the Supervisor. When the agent is logged in and then I try to monitor that agent using F905 all I get on the display is 2:Agent2 NEXT ( softkey ) and INFO ( Softkey). I not hear the agents conversation. I am logged in as Agent 1 with supervisor rights.

 

[OldNortellian]

I am having this same issue. Did you resolve it?

 

[cook1082]

It needs to be programmed to a button to work. F*3.

also:
Note: Silent Monitor is available on CallPilot 100/150 only if you use a MICS 7.0 or
better KSU. Otherwise, muted monitoring is available. Only one mode is available at a
time, so if you are using Silent Monitor, muted is not available.