Call Center Estimated Wait Time 1

[SupportDude]

IPO 8.1(63) with VM Pro, also have CCR implemented.

Is there a way to provide an estimated wait time to callers waiting in queue for Call Center agents?
I haven't found anything in the documentation.

-SD-

http://www.mysupportguy.net

 

[hairlessupportmonkey]

Not sure what documentation you are reading but:

http://marketingtools.avaya.com/kno...mproexamples/18_usingaqueuepositionaction.htm

ACSS - SME
General Geek

 

[SupportDude]

Damn! Not that one.
Thanks hairless!

-SD-

http://www.mysupportguy.net

 

[hairlessupportmonkey]

NP

ACSS - SME
General Geek

 

[IPGuru]

Unless you have a large number of agents & a busy call centre I would personally avoid ETA because the estimates can vary considerably from actuality & usually only serve to annoy callers YMMV

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