Call Center dropping calls says "exiting the system" 1

[MRBRENT]

I have a BCM 400 with v3.6 software and professional Call Center. What is randomly happening (at least that's what is seems like) after being in the Que the caller hears "exiting the system" and disconnects the party. As you can imaging this really makes them mad. I have a programmer that is working on some custom reports and he brought me a crude report with a field titled FinalDiscReason. I'm guessing this means Final Disconnect Reason. The two types of disconnects are ManualHangUp and EndRtgTbl. I am thinking the the End Routing Table reasons may be the issue. I don't have any routing tables set up that I know of. I use a CCR tree to get the calls into my call center but that's it. I have 2 overflow rules in each Que and those are if no agents transfer to VM ext 350 and after 59min 59 sec on hold transfer to VM Ext 350. Does anyone have an idea what to look for the correct this?
Thanks
Greg

 

[TWISTEDAPP]

What steps do you have programmed in the call center queue for day and night routing? Do you have a looped step such as got to step 4 (step 4 being a time delay between recordings)? Otherwise it will execute whatever recordings and waits that you have dictated and then drop the call.

 

[MRBRENT]

We are a 24hr call center so we always stay on day mode. But after reading your post it got me checking the day time routing table and I found the problem. When we originally set up the system after 20 minutes the call was sent to a managers VM so the steps only needed to go over the 20 minuets to be covered. Since then we have a new supervisor and he changed it up to 59:59 before VM. A few calls a month we going over that 20 minuet time frame and were being dumped. I have now made the last step a go to the beginning step. Thanks for your help Twistedapp!!
Greg