Call Center and Hunt Groups

[AlquestTech]

I was reading in the Call Center Setup and Operations guide that you should not assign an agent phone as a member of a hunt group.
Does anyone know why this is?
Will it harm anything if I do? On the surface, I don't see why it would.

What I am trying to do is incorporate a fail-safe for calls when no agent is logged in.
My thought is to send it to a hunt group (when no agent is logged in) and have that broadcast to all the phones in the area, (Versus going to a mail box which in all likelihood will not get checked since I have about 9 skillsets and only 5 operators/agents).

Does anyone see a problem with this?

 

[parry5]

This sounds workable - never tried it myself. Let us know if it works! My customers never check the mailboxes assigned to their skillsets - and I wish there was a way to skip having to assign one...

 

[AlquestTech]

I will give it a shot and let you know how it goes.