Call Center Agent Recording

[IPPilot]

I know a supervisor can listen into an agent's call, but can the super initiate recording of that call or is that limited to the agent?

 

[aragon]

Call recording in CallPilot is limited to f989 if allowed in the mailbox class of service.
F989 is quite obstrusive if you want to silently record then you should look at the Also AUX BOX or

http://www.voicegate.com

 

[AlquestTech]

We have the Algo Aux Boxes and they work great!

 

[IPPilot]

I checked out the Algo box - looks like a good solution. Anyone had success using them with an Ip2004 endpoint? The literature says its a for digital phones - no mention of IP

 

[AlquestTech]

The interface is indeed for a digital phone. But you can call up and talk to the engineer there. He is a pretty sharp cookie and may be able to recommend something.
If not, Several people make excellent interfaces for the handset that have both balanced and unbalanced audio inputs and outputs.

Try the THAT-2 for one.. I got mine from Mike Sandman's Telephone in Chicago via Internet. It works well with Nortel phones, though I have not tried it with a receiver on an I series phone

 

[aragon]

If you are recording calls on an IP phone then you might want to monitor the inbound lines instead.

http://www.voicegate.com

they can record everything including PRI spans.