Stryker570
Vendor
Hello all,
I have a customer who states:
"If agent was 2nd place in queue to receive the next call, places themselves in Aux Work and returns to the Auto in state they are still 2nd in the queue to receive the next call."
I am not aware of any way that this would happen. Supposedly this worked in their old CM 6.1 system but doesn't work in their CM 7.1. The old system is still online and I was able to do a "stare and compare" between the systems but found no significant differences in system features, hunt groups, agents, or customer options.
My questions are is this possible and if it is how do I make it work?
Stryker570
Some days you just don't feel like slaying dragons!
I have a customer who states:
"If agent was 2nd place in queue to receive the next call, places themselves in Aux Work and returns to the Auto in state they are still 2nd in the queue to receive the next call."
I am not aware of any way that this would happen. Supposedly this worked in their old CM 6.1 system but doesn't work in their CM 7.1. The old system is still online and I was able to do a "stare and compare" between the systems but found no significant differences in system features, hunt groups, agents, or customer options.
My questions are is this possible and if it is how do I make it work?
Stryker570
Some days you just don't feel like slaying dragons!
