Call Center Agent Login

[jaymz462]

I've set up a CallPilot Call Center on my main BCM and it's working fine. However, one of my agents will be located at a satellite office that has its own BCM. If I try to use F904 to login to the Call Center from the satellite, I obviously run into trouble because there's no Call Center configured on the satellite BCM.

Is there any way to get my satellite agent logged into the Call Center on my main BCM?

 

[cook1082]

NO it will not work. You could use an MCK extender and have them on the system that has the CC.

 

[CTCINY]

If its a BCM you could install an IP set at the satellite office.

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[tech1979]

Option 1: Like CTCINY said, if it's an IP set, you could just register that set at your main site, but if both sites are far from each other then you run into things like when calling out, you would be calling out of your main site.

Option 2: You could install a softphone on that users PC and register it with the main site and use it only for call center calls.

This is assuming both BCM's are networked together.

 

[jaymz462]

BCMs are not networked together.

 

[fireeater]

depending on distance
you could setup a opx ext to the satellite office

or as said above, have a vpn setup to the callcenter and use a softphone which will also give you access to the callcenter and ipview if used

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca