Call Center agent login

[pmcilnay]

Can an agent log in to skillset 1 and then later change to a different skillset? I have only found where the supervisor can change which skillset the agent is assigned to.

Basically I want to allow an agent to choose which skillset they are going to work in at any given time.

 

[bluemr2]

An agert can be assigned to multiple skillsets. when they log in, it will ask them what skillsets to log into.

 

[gberger]

Make sure they are using a phone that have the 3 softkeys below the display like 7310,7316 or 7324.