Call by Call

[hoizy]

Is there a better way to track calls through CCM rather than the call by call reports. I can't seem to find alot of the calls that I'm looking for.

Thanks.

 

[aperez54]

I believe the call by call report is as detailed as you can get. Your best bet to isolate the issue is run a series of test calls against the application you have issues with, using the various scenarios as how your call flow is set up, write down every instance you perform during the test call and times. For example, 8:15:00 am dialed the number, 8:15:03 am, menu announcement, pressed 1 for English, got this other announcement, etc. etc. Then match it up to the call by call.
This is how I am able to confirm the detail reports and find out how exactly the system pegs it as (if the book is right).

Good luck.

 

[captaingadget]

If you can't find the calls you are expecting it may be that the application is not set up for call by call monitoring. You have to configure each application individually.