Call by call report

[Imstillhere]

I have a call that went directly to a supervisor, the supervisor should onlt get calls that are transferrred to them from an agent that has already answered the call
This call appears to have been qeued directly to her. I ran a call by call report and this is everything it showed on that call.
Can anyone enlighten me as to why it did not que to an agent first?

Call ID: 144,972,831

Call Arrived: 4/18/2014 08:53:36



Local Call Arrived

RTE: 25 TRK: 22


CDN: 2824

DNIS: 2824


CLID:7202252111

08:53:36


Handed Over to Master Application

CDN: 2824


L_APP: Master_Script

NORM


08:53:36

Give Ringback


08:53:36

Application Interflowed


L_APP: Master_Script

L_APP: DNIS_Transfer_Script


08:53:39

Task Flow Handed Off


TF: 1

TF: 10028


08:53:39

Give Default


L_APP: DNIS_Transfer_Script




Call ID: 144,972,831

Call Arrived: 4/18/2014 08:55:29



ACD Call Answered

ACDDN: 2500

Vickie SS_Supv
Peyton - 6060
AGT: 6060

08:55:29


ACD Call Released

Vickie SS_Supv
Peyton - 6060
NORM

08:58:12


Continuation

Vickie SS_Supv
Peyton - 6060
DISC SRC: CLNG PRTY

Prev Seq ID: 2

*******
Here is the DNIS xfer script

 

[smokinjoe2938]

You mention CDN, is this a nortel pbx?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Imstillhere]

Yes, Avaya Aura contact center..should i post it in Nortel Symposium?

 

[smokinjoe2938]

Yes I would, cdn's are a Nortel associated with Nars /Bars

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Imstillhere]

Will do thanks !!!