Call By Call not capturing full CLID?

[81Cadmin]

Hi everyone, I have a question pertaining to Symposium 5.0.

I've noticed that Symposoium is not capturing the 10 digit CLID in the 'call by call database' (actually it never has). When I look at the table the CLID is usally a 4 digit number. I definately want to track the 10 digit number if possible.

Here is an example of one call from the CBC database table:

CallID CallEventName EventData
1706 Local Call Arrived CLID: 2367

The 4 digit CLID is appearing everywhere. Does the call being answered by CallPilot have anything to do with this?

Thanks in advance for your suggestions...

 

[Milesprower]

I suspect you are seeing only 4 digits as this is what SCCS is getting from the switch.

Set up a test Dialable CDN to test script and make a 10 digit call to it. Check the Call by Call to see what it reports.

The SCCS only reports what it is given by the switch as far as CLID goes. You will probably have to look into the switch programming for a solution.

 

[captaingadget]

If the call is being answered by call pilot first then this will have the effect of "cleansing" the CLID.