Call by Call info missing?

[nortelinsd]

At one time I had a line in the Call by Call report that says "Call Presented" then it showed the agent the call was presented to. I cannot see that in reports now. Were would I look to have that back in there? We have had some new scripts changed. same ones but different names.

Duke BB!
Go Blue Devils!

 

[rfwhite]

Go to
SMI
Stats Config
Historical Stats
Call by Call

and make sure the stuff you want reported on is there.

 

[nortelinsd]

Found it.

Thank you.

Duke BB!
Go Blue Devils!