Call Barred on a 5330

[SmurfTurf]

I am currently running a 3300 icp cxi and one extension on a 5330 handset always gets "Call Barred" when they try to dial out. It doesn't matter if it is an internal or external extension. I believe it happened after trying to dial an 800 number. Has anyone ever encountered this? Is there a way to fix it without a reboot?

 

[paterson]

I'm pretty sure that this device has a different interconnect number than the other devices. Change it so that it is the same as the other devices and test. No reboot needed.

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[SmurfTurf]

I just verified that it is the same as all of the other devices. I should also mention that it was working correctly until that extension called an 800 number.

 

[kwbMitel]

Is the interconnection setting set the same as the devices you are trying to call?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[SmurfTurf]

Yes, this system has 50 5330 phones and all of the interconnect numbers are the same. It also displays Call Barred and won't dial out for external calls as well.

 

[tlpeter]

Check for any codes with 800 or something simular

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwbMitel]

The part that is confusing us is your statement that internal calls are affected. Please confirm.

Otherwise the most likely culprit is the COR of the phone.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[SmurfTurf]

Yes, all outbound calls both internal and external are affected. I read in another forum that it sometimes is a problem with the BRU? and a reboot is required to fix. I was just hoping I wouldn't have to reboot.

 

[kwbMitel]

It is hard to imagine an internal controller error barring calls for just 1 station.

Is it possible that the phone has been "Locked"

Use Maint Command - Locate Features Extension to determine active features.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UncleRalph]

Check the interconnect restriction.
Check the COR.
Check the tenant.
Check hotdesk. (is the phone logged in/out)
Check the COS.
Check to be sure you are working on the extension you think you are.

I'd suspect the COS if the COR is known to work ok.

Ralph

 

[SmurfTurf]

Ralph, Thanks for the ideas!!! It ended up being a tenanting assignment problem. I forgot that I had been experimenting with tenanting a while back and had thought I had deleted everything! I really appreciate your expertise.
Clark

 

[kwbMitel]

Yes,

Tenanting is a little more obscure, well done

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.