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call attendant directed call not going to user voicemail

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nathan187

nathan187

IS-IT--Management
Jan 19, 2016
3
NZ
Hi All,

I have a surprise issue where an incoming call is directed to a user via dtmf, the call goes through to the user, but when call is not answered, call is disconnected, instead of going through to user voicemail.
If i ddi call to the user, and call is not answered, the call does go to the users voicemail.
we have a configuration that was working, nothing has been changed as far as i can see.

Aasta 430 system.
 
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