Call Appearance Buttons on 9611g

[TexasRedCMC]

How do you get the call appearance buttons to stay at the location they are programmed.

I need a call appearance on the second page of the display. They all appear on the 1st page and they are in numerical order.

These are aliased as a 9630.

 

[hairlessupportmonkey]

they need to be on the first 1 or 2 buttons.

ACSS - SME
General Geek

 

[hairlessupportmonkey]

straight from the IP Knowledgebase.

Call Appearance Buttons
Call appearance buttons are used to display alerts for incoming calls directed to a user's extension number or to a hunt group of which they are a member. Call appearance buttons are also used to make outgoing calls.

By having several call appearance buttons, a user is able to be alerted about several calls, select which call to answer, switch between calls and take other actions.


When all the user's call appearance buttons are in use or alerting, any further calls to their extension number receive busy treatment. Instead of busy tone, the user's forward on busy is used if enabled or otherwise voicemail if available.

Call appearance buttons are the primary feature of key and lamp operation. None of the other appearance button features can be used until a user has some call appearance button programmed[1].

There are also addition requirements to programming call appearance buttons:

• Call appearance buttons must be the first button programmed for the user.
• It must be followed by any further call appearance buttons in a continuous block.
• IP Office 5+: Line appearance buttons can be programmed before call appearance buttons for 1400, 1600 and 9600 Series phone users.
• IP Office 7.0: The above restriction is no longer applied.
• Programming a single call appearance button for a user is not supported. The normal default is 3 call appearances per user except on phones where only two physical buttons are available.
• [1] For IP Office 4.2+, T3 phones support the use of Line Appearance buttons. These can be programmed against buttons on T3 phones without requiring call appearance buttons. See T3 Phone Line Appearances.

ACSS - SME
General Geek

 

[amriddle01]

These are aliased as a 9630

That would suggest a definity/CM system and so not really in the correct forum.

forum690 is where you need to ask

http://www.ipoffice.tel