call answered by Contact center skill set need AA prompts

[SRC1]

I have a customer who wants the caller to have the option to get out of the skillset que and go to AA for the prompts # * dial by ext. I told them this would not be a good way due to if they get out of Que they may make a mistake in the Directory and may get hung up on. My fix was to have AA answer call where the prompts are ther with the option to go to the Skillset by pressing 1. The cust said no and whats the caller to be answered by the skillset and if not answered by a skillset oper. give them the option at the 1st CC greeting to go to an AA prompt. Any ideas

thanks

 

[snowman50]

Do just that.
In the Day Routing step 1
Set up greeting with Transfer to AA or CCR tree
The options for this are on the page you are looking at.

All you are doing is replacing the hold greeting with another greeting which tells to to press 9 to transfer(Breakout) to AA or continue to hold and stay in the Queue