Call Answer mode Partner Messaging R7 1

[retiredtelco]

Partner ACS R3.0 working with Partner Messaging R7. Can you have more than on Call Answer Extension? Default is Extension 10. Client is running two businesses (one owner) with the one processor and one Partner Messaging R7.0. Business #1, AA #1 default operator is extension 10, business #2, AA #3, receptionist is extension 15. Business #2 using AA #3 rarely has a receptionist so AA answers calls, the caller is presented a choice of extensions to dial, if they do nothing caller is transferred to extension #10, which is business #1, owner of the two businesses does not want that, he wants do nothing callers for business #2 sent to extension 15. Is that possible to assign a second Call Answer mode operator? Or do I have to use General Mailboxes?

 

[RodneyMcSnow]

Yes, you can have different Call Answer Service Operators, you would assign them in the Voicemail within the Auto Attendant.

When you set-up the Auto Attendant while building it you have the option to program a call service answer operator for each AA. You can use the default Call Answer Service Operator or simply modify it to any extension/mailbox.
Additionally, you can also assign lines that are specific for each AA. EXAMPLE: Lines 1-3 can belong only to AA 1 which is tenant 1 and lines 4-6 can belong to AA 2 which is tenant 2.

This is all done in the Voicemail Programming.

 

[retiredtelco]

Rodney, Can the Call Answer Service Operator be changed after the fact? I went in and tried to modify. It did not ask me for the AA. It did not say anything about CASO. In the book it allows you to change the CASO but it is for all of the AA.

 

[TouchToneTommy]

There is only ONE Call Answer Service Operator, it is a system-wide setting, not per auto attendant.

However, for each AA, you can set the Dial-0/Timeout setting to transfer to a specific extension instead of the Call Answer Service Operator.

Also, when a caller is in a mailbox, they can press 0 to transfer to an Operator. If the mailbox does not have a Personal Operator set, the call will go to the CASO.

So, for Company #2, use AA2, set the Dial-0/Timeout to Transfer to Ext. 15, and go into the mailbox for each user associated with Company #2 and set their Personal Operator to Ext. 15

 

[retiredtelco]

TTT you are the man! Worked great! Now I know why they pay you those big bucks.