I have a Partner ACS 6.0 with Partner Mail VS 5.0..
My question is this..My office Manager would like a call accounting program to have the ability to track an incoming call to its final destination i.e. extension number XX after the Auto Attnd answers the call [ 2nd ring ] and then goes to an extension within a calling group i.e selector code 5 goes to group 71, or 72, etc
He would like to have the program show via the SMDR that an extension XX within the call group, was on an incoming call for X min etc....The most important result is to be able to tell which extensions received the most incomming calls and the amount of talk time involved with each call.
I don't think the SMDR will pass the final destination info
but I just need to hear it from some of you pro's out there.
I know there are many Call Acctng programs out there but my issue is with the SMDR sending the info after the Auto Attnd port answers and then goes to a calling group.
Thanks
My question is this..My office Manager would like a call accounting program to have the ability to track an incoming call to its final destination i.e. extension number XX after the Auto Attnd answers the call [ 2nd ring ] and then goes to an extension within a calling group i.e selector code 5 goes to group 71, or 72, etc
He would like to have the program show via the SMDR that an extension XX within the call group, was on an incoming call for X min etc....The most important result is to be able to tell which extensions received the most incomming calls and the amount of talk time involved with each call.
I don't think the SMDR will pass the final destination info
but I just need to hear it from some of you pro's out there.
I know there are many Call Acctng programs out there but my issue is with the SMDR sending the info after the Auto Attnd port answers and then goes to a calling group.
Thanks
